@import"https://fonts.googleapis.com/css2?family=Assistant:wght@400;500;600;700;800&display=swap";:root{--punct-yellow: #fdd835;--punct-yellow-soft: #fff8d6;--punct-text: #2d2c2c;--punct-muted: #64666d;--punct-border: #e2e4e7;--punct-background: #f7f8fa;font-family:Assistant,sans-serif;color:var(--punct-text);background:var(--punct-background);font-synthesis:none}*{box-sizing:border-box}body{margin:0}button,select,textarea,input{font:inherit}button,summary{cursor:pointer}button:disabled{opacity:.5;cursor:not-allowed}button:focus-visible,select:focus-visible,textarea:focus-visible,input:focus-visible,a:focus-visible,summary:focus-visible{outline:2px solid #806500;outline-offset:3px}a{color:#665000;text-underline-offset:3px;overflow-wrap:anywhere}button,a{-webkit-tap-highlight-color:transparent}.topbar{height:64px;padding:0 16px;border-bottom:1px solid var(--punct-border);display:flex;justify-content:space-between;align-items:center;background:#fff;flex-shrink:0;gap:16px}.brand{display:inline-flex;align-items:center;gap:8px;color:var(--punct-text);text-decoration:none;font-size:21px;white-space:nowrap}.brand>span:last-child{color:var(--punct-muted);font-weight:400}.brand-icon{display:inline-grid;place-items:center;background:#202428;color:var(--punct-yellow);width:32px;height:32px;border-radius:8px;font-size:19px;font-weight:800;flex-shrink:0}.top-actions{display:flex;align-items:center;gap:10px}.env{font-size:11px;background:var(--punct-yellow-soft);color:#735d00;padding:4px 9px;border-radius:5px;font-weight:600}.button{padding:9px 15px;background:#fff;border:1px solid var(--punct-border);border-radius:7px;color:var(--punct-text);font-size:14px;font-weight:600;white-space:nowrap}.button:hover:not(:disabled){background:#f1f2f4}.primary{background:var(--punct-yellow);border-color:var(--punct-yellow)}.primary:hover:not(:disabled){background:#f4ca18}.workspace{width:100%;padding:20px 16px}.heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:24px}.eyebrow{font-size:10px;letter-spacing:1.7px;color:var(--punct-muted);font-weight:700;margin:0}.heading h1{font-size:32px;letter-spacing:-.7px;margin:4px 0}.subtitle{color:var(--punct-muted);font-size:15px;margin:5px 0 0}.filters{display:flex;flex-wrap:nowrap;gap:18px;padding:14px 18px;background:#fff;border:1px solid var(--punct-border);border-radius:10px}.filter{display:flex;flex:1 1 0;min-width:0;align-items:center;gap:10px}.filter>span{font-size:12px;font-weight:600;color:var(--punct-muted)}select{min-width:0;width:100%;background:#fff;border:1px solid var(--punct-border);padding:8px 10px;border-radius:6px;color:var(--punct-text);font-size:14px;text-transform:capitalize}.results-label{margin:22px 0 12px;font-size:13px;color:var(--punct-muted)}.ticket-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(310px,100%),1fr));gap:16px;align-items:start}.ticket-card{display:flex;flex-direction:column;gap:15px;min-width:0;padding:18px;border:1px solid var(--punct-border);border-radius:11px;background:#fff;color:inherit;text-decoration:none;box-shadow:0 1px 3px #2d2c2c04;transition:border-color .15s,box-shadow .15s}.ticket-card:hover{border-color:#c8b35b;box-shadow:0 4px 14px #2d2c2c0b}.card-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.integration{font-size:13px;font-weight:700;text-transform:capitalize}.badge{display:inline-block;padding:3px 8px;border-radius:5px;font-size:11px;font-weight:600;background:#f0f1f3;color:#62646a;white-space:nowrap}.badge.awaiting_review{background:#fff4db;color:#80621f}.badge.investigating,.badge.queued{background:#e9f1f7;color:#456780}.badge.resolved{background:#e6f2e8;color:#356a42}.badge.failed{background:#fbe9e6;color:#994836}.badge.approved{background:#e7eeef;color:#376263}.ticket-card h2{font-size:17px;line-height:1.35;font-weight:700;margin:0;min-height:46px;overflow-wrap:anywhere;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.card-records{display:flex;flex-wrap:wrap;align-items:center;gap:6px;min-height:26px;font-size:12px}.record-pill{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:4px 7px;background:#f5f6f8;border:1px solid #e9ebef;border-radius:5px;font-size:12px;line-height:1.3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.record-system{font-size:9px;font-weight:800;color:#70757d}.record-overflow{font-size:11px;color:var(--punct-muted);padding:3px}.card-bottom{display:flex;justify-content:space-between;align-items:center;gap:10px;border-top:1px solid #eff0f2;padding-top:12px;color:var(--punct-muted);font-size:11px}.open-chat{color:#6d5b14;font-weight:600;white-space:nowrap}.muted{color:var(--punct-muted)}.board-empty{text-align:center;padding:64px 24px}.board-empty h2{font-size:21px}.load-more{text-align:center;margin:24px 0}.manual-investigation{padding:24px;margin-top:20px;border:1px solid var(--punct-border);border-radius:10px;background:#fff}.manual-investigation h2{font-size:22px;margin:0 0 6px}.manual-fields{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:22px 0}.manual-field{display:flex;flex-direction:column;gap:6px;min-width:0;font-size:13px;font-weight:600}.manual-field input,.manual-field textarea{padding:10px;border:1px solid var(--punct-border);border-radius:6px;width:100%;font-weight:400}.manual-field textarea{min-height:86px;resize:none}.full-width{grid-column:1 / -1}.error{padding:12px 14px;background:#fff1ed;border:1px solid #ebcec0;border-radius:7px;font-size:14px;margin:12px 0;overflow-wrap:anywhere}.login-page{min-height:100dvh;display:grid;place-items:center;padding:24px;border-top:5px solid var(--punct-yellow)}.signin{width:min(460px,100%);background:#fff;border:1px solid var(--punct-border);border-radius:12px;padding:40px}.signin .brand{margin-bottom:28px}.signin h1{font-size:30px;margin:12px 0}.signin p{line-height:1.6;color:var(--punct-muted)}.signin>.button{width:100%;margin-top:16px}.chat-page{display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:auto auto minmax(0,1fr) auto;height:100dvh;background:#fff;overflow:hidden}.chat-page:has(.ticket-sidebar){grid-template-columns:minmax(0,1fr) clamp(300px,28vw,420px)}.chat-page>.topbar{grid-column:1 / -1;grid-row:1;height:52px}.conversation-header{grid-column:1;grid-row:2;min-width:0;padding:8px 16px;border-bottom:1px solid var(--punct-border);max-height:45dvh;overflow:auto}.conversation-heading{display:flex;flex-wrap:wrap;align-items:center;gap:16px}.conversation-actions{display:flex;gap:8px;margin-left:auto}.resolution-form{display:grid;gap:10px;margin:16px 0}.resolution-form label{display:grid;gap:8px;font-size:14px}.resolution-form textarea{width:100%;padding:10px;border:1px solid var(--punct-border);border-radius:8px;resize:none;font:inherit}.resolution-actions,.composer-actions{display:flex;gap:8px;flex-shrink:0}.back-link{color:var(--punct-muted);text-decoration:none;font-size:14px;font-weight:600}.back-link:hover{color:var(--punct-text)}.conversation-header h1{font-size:20px;line-height:1.3;margin:8px 0 0;overflow-wrap:anywhere}.ticket-sidebar{grid-column:2;grid-row:2 / 5;min-width:0;min-height:0;overflow-y:auto;overscroll-behavior:contain;border-left:1px solid var(--punct-border);padding:16px;background:#fbfcfd}.ticket-sidebar-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:12px}.ticket-sidebar-heading h2{margin:0;font-size:18px}.ticket-sidebar .related-records{flex-direction:column;align-items:flex-start}.ticket-context-body{padding:10px 0 6px;font-size:14px}.ticket-context-body .markdown{font-size:14px}.related-records{display:flex;flex-wrap:wrap;gap:10px 16px;margin:15px 0}.related-records>*{display:flex;align-items:center;gap:6px;text-decoration:none;flex-wrap:wrap}.record-name{font-size:12px;color:var(--punct-muted)}.context-links{display:flex;flex-wrap:wrap;gap:8px 16px;font-size:13px;margin:10px 0}.extra-metadata{color:var(--punct-muted);font-size:12px;margin-top:15px}.extra-metadata pre{max-height:220px;overflow:auto;font-size:11px}.conversation-scroll{grid-column:1;grid-row:3;min-width:0;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}.conversation{width:100%;padding:16px;display:flex;flex-direction:column;gap:20px}.chat-message{min-width:0;max-width:100%}.chat-message.agent{align-self:stretch}.chat-message.user{align-self:flex-end;max-width:88%;background:#f4f5f7;border:1px solid #ebedf0;border-radius:16px 16px 4px;padding:14px 18px}.chat-message-heading{display:flex;align-items:center;gap:12px;color:var(--punct-muted);font-size:11px;margin-bottom:8px}.chat-message-heading strong{font-size:13px;color:var(--punct-text)}.user-text{font-size:15px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.markdown{font-size:16px;line-height:1.7;overflow-wrap:anywhere}.markdown>:first-child{margin-top:0}.markdown>:last-child{margin-bottom:0}.markdown p{margin:0 0 14px}.markdown h1,.markdown h2,.markdown h3,.markdown h4{line-height:1.35;margin:22px 0 10px}.markdown h1{font-size:23px}.markdown h2{font-size:21px}.markdown h3{font-size:18px}.markdown ul,.markdown ol{padding-left:25px;margin:12px 0}.markdown li{padding-left:3px;margin:5px 0}.markdown code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:.84em;background:#f0f2f5;padding:2px 5px;border-radius:4px}.markdown pre{padding:16px 18px;background:#f6f7f9;border:1px solid #e5e8ed;border-radius:8px;overflow-x:auto;line-height:1.6;margin:16px 0}.markdown pre code{display:block;white-space:pre;background:transparent;padding:0;font-size:12px}.markdown blockquote{border-left:3px solid #e5cf63;padding:1px 16px;margin:16px 0;color:var(--punct-muted)}.markdown hr{border:0;border-top:1px solid var(--punct-border);margin:24px 0}.markdown table{display:block;max-width:100%;overflow-x:auto;border-collapse:collapse;margin:16px 0;font-size:14px}.markdown th,.markdown td{text-align:left;border:1px solid var(--punct-border);padding:8px 12px;min-width:100px}.markdown th{background:#f5f6f8}.conversation-empty{text-align:center;margin:40px auto;max-width:350px;color:var(--punct-muted)}.conversation-empty h2{font-size:21px;color:var(--punct-text)}.conversation-empty p{line-height:1.6}.chat-composer{grid-column:1;grid-row:4;min-width:0;padding:8px 16px 12px;background:#fff;border-top:1px solid #f0f1f3}.composer-inner{width:100%}.agent-status{display:flex;align-items:center;gap:7px;color:var(--punct-muted);font-size:12px;margin:0 0 10px}.status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#a5a8ae}.agent-status.active .status-dot{background:#bea119;animation:pulse 1.4s ease-in-out infinite}@keyframes pulse{50%{opacity:.35}}.composer-form{position:relative;display:flex;align-items:flex-end;gap:10px;border:1px solid #d9dde3;border-radius:12px;padding:12px;box-shadow:0 2px 8px #22222205}.composer-form:focus-within{border-color:#b9a755;box-shadow:0 0 0 2px #fdd8351a}.composer-form textarea{width:100%;min-width:0;min-height:44px;max-height:150px;field-sizing:content;resize:none;padding:2px;border:0;outline:none;font-size:15px;line-height:1.5;background:transparent}.send-button{padding:9px 15px;border-radius:8px}.composer-hint{color:#858891;font-size:11px;margin:8px 0 0}.composer-hint code{font:inherit;color:#60636a}@media(max-width:800px){.workspace{padding:16px}.filter{align-items:stretch;flex-direction:column;gap:5px}.filters{gap:12px;padding:12px}.heading h1{font-size:28px}.chat-page:has(.ticket-sidebar){grid-template-columns:minmax(0,1fr)}.ticket-sidebar{grid-column:1;z-index:1;border-left:0}.chat-page:has(.ticket-sidebar)>:is(.conversation-header,.conversation-scroll,.chat-composer){visibility:hidden}}@media(max-width:520px){.topbar{padding:0 16px;height:58px}.brand{font-size:19px;gap:6px}.top-actions{gap:7px}.top-actions .button{padding:8px 10px;font-size:12px}.workspace{padding:16px 12px}.heading{align-items:flex-start;flex-wrap:wrap;gap:18px}.heading h1{font-size:27px}.subtitle{font-size:14px}.filters{gap:8px;padding:10px}.filter>span{font-size:11px}.filter select{padding:8px 3px;font-size:12px}.manual-investigation{padding:16px}.manual-fields{grid-template-columns:repeat(2,minmax(0,1fr))}.conversation-header{padding:8px 12px}.conversation-heading{gap:10px}.conversation-header h1{font-size:20px}.conversation{padding:12px;gap:20px}.chat-message.user{max-width:95%;padding:12px 14px}.markdown{font-size:15px}.chat-composer{padding:8px 12px max(8px,env(safe-area-inset-bottom))}.composer-form{padding:8px}.composer-actions{justify-content:flex-end}.resolution-form textarea{font-size:16px}.composer-form textarea{min-height:44px;font-size:16px}.composer-hint{font-size:10px}.signin{padding:28px}}@media(prefers-reduced-motion:reduce){.status-dot{animation:none!important}}